I definitely do not recommend - Customer Support Sutherland Employee Review

1.0
May 5, 2020
Recommend
CEO approval
Business Outlook

Pros

International company with many world-renowed projects/brands to work for.

Cons

Poor management (incl. strategic) - poor operational organization and corporative culture. Salaries, even for support role, are below average in city. Company is situated in the low-skilled labour market (customer and tech support) and rely on poor self-esteem and good overall education in Bulgaria in terms of foreign languages, and cheap labour and land. On top of that, they are ruthless. The big company is just a facade but behind the doors is nothing but pure exploitation. Strategically, the company relies on young people or Sofia newcomers to "fall into their trap". Talentless but motivated management is responsible for extra-pushing the "herd" and ultra-micromanagement, regardless of burnouts and poisoning the atmosphere.

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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