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      Sutherland

      Engaged Employer

      Sutherland reviews

      Completely Biased place to work - Process Associate Sutherland Employee Review

      1.0
      May 27, 2020
      Process associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can learn process in a better way if you get a good support No cab issues for female employees

      Cons

      There are many cons. If they need you they'll keep you or else they'll throw you. Business is their only matter and they won't consider about the problems you undergo in the team. They'll push you to achieve targets. 6 days work. They'll ask you to work more than working hours. No proper break is allowed. Completely Biased. No one there gets level for the hardwork they do. Not a good salary. No action will be taken on anyone even if you complain. At the time of relieving you won't get relieving letter or settlement amount within 45 days. They'll use you to the core and throw.

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      Sutherland Response
      6y
      Hello. We appreciate your honest feedback and take your concerns seriously. We aim to create great experiences and positively impact the lives of all our employees, and thank you for taking the time to share your thoughts on how we can improve. The issues you have raised let us know what is working and what does not, and we value your review. It is through input such as yours that we can make the necessary changes. Best wishes!

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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