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      Sutherland

      Engaged Employer

      Sutherland reviews

      Thankful for my job - Sales Representative Sutherland Employee Review

      4.0
      Dec 29, 2013
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      the people I work with are helpful and knowledgable , we share ideas and work together to improve our daily work environment and experience.

      Cons

      Miscommunication, frequent procedural changes they share ideas with each other and fail to communicate clearly on which direction we are taking. it seems there are conflicting personalities that do not work effectively. Failure to recognize potentiak too focus on the numbers and not the personality. Dress code is poorly enforced. Some employees come in looking as if they are going to a nightclub not an office or professional environment. Lack of attention to those making a genuine effort because micromanagment doesn't allow someone to see the big picture and the talent arround them.

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      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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