Jan 19, 2021
Sutherland Response
5yGood day. We are disappointed that you did not have a more positive experience with us. Thank you for taking the time to share your thoughts. Have a great day.
Explore other reviews about Sutherland
5.0
Jul 7, 2026
Former employee, more than 1 year
Maryland City, MD
Recommend
CEO approval
Business Outlook
Pros
Great hours for training and flexibility
Cons
Low pay rate and a lot of work and micromanaging
1.0
Jun 26, 2026
Former employee, less than 1 year
Recommend
CEO approval
Business Outlook
Pros
Remote work and great coworkers
Cons
Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.