Unprofessional - Quality Assurance Sutherland Employee Review

1.0
Jan 28, 2021
Recommend
CEO approval
Business Outlook

Pros

None, easy to get on but management is horrible

Cons

Unprofessional environment, no people come to work with nearly no clothes on

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Sutherland Response
5y
Hello. We are are concerned by the issues you have raised and would like to gather further details. At your convenience, please reach out to us at sutherland.experience@sutherlandglobal.com. Thank you for bringing this to our attention.

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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