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      Sutherland

      Engaged Employer

      Sutherland reviews

      Great job for someone looking to start a career path. - AT&T Click to Chat Sutherland Employee Review

      4.0
      May 2, 2014
      At&t click to chat
      Recommend
      CEO approval
      Business Outlook

      Pros

      I work at Sutherland Global Services for nearly 10 months. I gained a lot of customer service experience in a short amount of time. There is weekly team meeting, coaching and additional training. I did leave them for another call center due to the pay and benefits. Without working at Sutherland Global Services I am not sure I would have made it this far.

      Cons

      Some of the challenges of working here is the high pressure and stress that comes from a customer service job. There is no 401K match or Pension and the pay cam be better for the amount of work that is required.

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      Sutherland Response
      12y
      Thank you for your review, and we appreciate the time you’ve taken to share your thoughts on Sutherland. Some of your points really caught my eye, and it is nice to see you were able to gain some useful experience during your time with us. It is important that Sutherland invests the time and effort into training employees, promoting growth and advancement. Working in customer service definitely has its challenges. It is our goal to instill confidence and knowledge through training, engagement, and recognition. These skills, along with a supportive team environment, work to help alleviate stress and encourage success. Again, thank you for your time spent with us. We wish you the best!

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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