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      Sutherland

      Engaged Employer

      Sutherland reviews

      Neutral - Anonymous employee Sutherland Employee Review

      3.0
      Jun 9, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, and friendly environment. If you are a person who likes challenges, and is flexible, then apply. But be aware, you will be expect to adapt to all and any changes that the client demands. Great job for those just exiting from highs-school. Alot of valuable lessons of the corporate world can be observed.

      Cons

      It's difficult to be promoted to a higher position.

      avatar
      Sutherland Response
      12y
      Hello, and thank you for taking the time to review our company. I’m glad your time here was spent in a fun and friendly environment! Sutherland strives to build a strong, supportive, and exciting workplace for all of its employees. There are definitely challenges, but it seems you were able to positively grasp them. Our dynamic training programs equip employees with the skills necessary to handle these challenges. Sutherland Global Services prides itself on promoting from within. Currently, we have close to 50 positions posted on our internal network. We also offer many different LEAD programs that allow employees to partake in on-the-job leadership development classes. Sutherland is extremely proud of its employees, and strongly encourages their ongoing growth. Again, thank you for reviewing Sutherland Global Services. We wish you the best in your future endeavors!

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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