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      Sutherland

      Engaged Employer

      Sutherland reviews

      Just another call center job. - Consultant Sutherland Employee Review

      2.0
      Jun 12, 2014
      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      They give you the job on the spot. You can learn how to deal with any type of customer.

      Cons

      You don't have a life, and it is hard to get a promotion. Not a lot of benefits. Work EVERY holiday.

      avatar
      Sutherland Response
      12y
      You are correct, employees are not machines, they’re much better! People are our business, and our business thrives because of our people. Each and every employee brings their own unique value to Sutherland Global Services. The variety of characters and personalities within our walls work together to create a supportive, productive, and diverse family. I’m glad you were able to gain some useful customer service skills during your time with us. We are constantly looking for top talent with the ability to retain information and techniques shared during training, and effectively use them out on the floor. Being a global outsourcing company, it is vital that we are constantly available to those whom we service. Our employees’ hard work and dedication does not go unnoticed. Sutherland Global Services strives to not only build skill sets within its employees, but to recognize and appreciate them for the hard work they contribute daily. Thank you for your time here at Sutherland, and we wish you the best!

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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