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      Sutherland

      Engaged Employer

      Sutherland reviews

      Opportunity - Anonymous employee Sutherland Employee Review

      5.0
      Jun 13, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunity, hire from within, great benefits, international travel, ability to learn the business inside and out in a short period of time.

      Cons

      Lower pay scale being a bpo.

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      Sutherland Response
      12y
      Hello, and thanks for taking the time to share your thoughts on Sutherland. I’m glad you’ve chosen to highlight the word “opportunity.” There is nothing greater than being given the opportunity to grow, advance, and succeed in the workplace. It transforms a boring old job into an experience that will only keep giving back. At Sutherland Global Services our employees start their growth from day one. Our training programs are designed to build confidence in employees, and strengthen their ability to raise the bar. The “Global” in Sutherland Global Services is literal. Global presence creates global opportunities. This takes “climbing the corporate ladder” to a whole new level. It’s those who look at the endless opportunities Sutherland provides, along with the stable hourly wage, that get the most out of their time with us. It seems you’ve been able to grasp the concept of opportunity here. We hope you will continue to grow with us, and advance your skills for the future!

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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