I wouldn’t recommend working here - Technical Support Sutherland Employee Review

2.0
Mar 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Their performance charts keep you motivated

Cons

Pay was awful. Their “tools” didn’t work constantly and then they wouldn’t pay you. They would blame the equipment they made you buy for the reason their system wasn’t working. They kept tabs on you 24/7, you literally couldn’t go to the bathroom for two minutes without someone messaging you saying why aren’t you on a call with a customer. They will have you on back to back calls with 30 seconds between each call for your whole shift.

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Sutherland Response
5y
Hello. As a global digital process transformation company, we are aware that this environment can sometimes be fast-paced and demanding. We have noted your concerns and may share with the relevant teams in an effort to further refine the Sutherland experience. Best wishes!

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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