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      Sutherland

      Engaged Employer

      Sutherland reviews

      An excellent employer - Subject Matter Expert Sutherland Employee Review

      4.0
      Jul 6, 2014
      Subject matter expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      An awesome place to learn and grow. Yet there are several people who are in SGS for a longer time without any benefit either monetary nor in position. It is all depends on the project and the team size. Before I joined in Sutherland, I was working in a MNC giant. I did not get benefits like Sutherland like swap in shift timings, leave approval etc.

      Cons

      Frequent job cuts. There were 100s of people lost their job in 2013. People who joined as an Associate long back are the current managers of Sutherland. It is not that good to run a project with these people which may end up in project shutdown and results in layoffs.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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