. - Tech Support Representative Sutherland Employee Review

4.0
May 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Tech support team is knowledgeable and efficient

Cons

Nothing much to mention here

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Sutherland Response
5y
Good day, and thank you for this positive feedback! We are happy that you are pleased with the Sutherland experience. We aim to create great experiences for all our employees, and positively impact the communities in which we operate. Thanks again, and we wish you all the very best!

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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