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      Sutherland

      Engaged Employer

      Sutherland reviews

      Not that great - Implementation Specialist Sutherland Employee Review

      4.0
      Aug 18, 2021
      Implementation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nobody micro manages, less work pressure. Promotes talent enhancement for all employees. Supports employee in internal career opportunities.

      Cons

      Same monotonous work. Hardly find anything to learn from your role. If you do not possess additional skills, you might be bored of doing the same job forever.

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      Sutherland Response
      4y
      Hello, and thank you for this feedback. As an employee-centric company, Sutherland strives to provide a positive work experience and multiple opportunities for our employees to gain invaluable experience and develop professionally. We will definitely continue to put our employees first and recognize our rock stars! Best wishes!

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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