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      Sutherland

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      Sutherland reviews

      WAH Technical Specialist - WAH Technical Specialist Sutherland Employee Review

      3.0
      Oct 30, 2014
      Wah technical specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at home is great; Good promotion and bonus opportunities; Part-time work is only 25 hours mandatory, but you get opportunity for all the overtime you can handle.

      Cons

      Time-off is non-existent; have to make-up all time off; Software for WAH is only acceptable; Systems down frequently, practically every day there is a software problem that requires technical support to work without basic tools. Technical positions requires mandatory sales regardless of how good you are at technical support.

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      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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