Not the best, not the worst - Technical Support Engineer Sutherland Employee Review

3.0
Oct 29, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home, semi-flexible schedule, relatively decent job security in MY program - please note that doesn't apply to most of the others there.

Cons

Pay is about 30% lower than industry standard for this job type and raises are a joke, ADA compliance is difficult to negotiate and not readily available. Benefits are a bit expensive and they just changed companies so I don't have details on the new one. No retirement matching. Also while they did furnish computer equipment for WFH, they refuse to supply any additional peripherals and don't compensate any extra for required high speed internet or unlimited talk time phone plan. Also it's a call center. You know the drill.

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Sutherland Response
4y
Hello, and thank you for this candid feedback. As an employee-centric company, we are always looking for ways to enhance the experience for our employees and appreciate your suggestions on where we may have opportunities to further improve. Have a great day.

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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