Horrible Experience - Horrible Training and Trainers - Lack of Respect - Work At Home Technical Support Sutherland Employee Review

1.0
Dec 14, 2014
Recommend
CEO approval
Business Outlook

Pros

There are no pros here.

Cons

The hourly rate is a joke especially considering how much they require you to do. You will see your job responsibilities increase progressively but never be offered a pay increase for doing so. Training is Horrible = For the almost 500 pages of information that you will be required to learn having a 2 week training is nearly impossible to grasp all of that information. My class began with 28 employees. At the end, only 9 remained. Lastly, but certainly not least, you will be under the directive of ambassadors during nesting that will treat you as if you are in a concentration camp. Frankly, for 8.50 per hour, you should not have to accept that type of treatment and verbal abuse. That behavior would not be acceptable in a regular workplace and Sutherland is not the exception to this rule. You have rights as an employee and I suggest that you use them if you encounter that type of experience.

Explore other reviews about Sutherland

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Cons

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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