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      Sutherland

      Engaged Employer

      Sutherland reviews

      Overall good place to start your career - WFM RTA Analyst Sutherland Employee Review

      4.0
      Feb 11, 2022
      Wfm rta analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Flexiblility for employees if needed. 2. Lot of career options and paths to choose from for the employees within the organization 3. Great colleagues and mentors you could find here

      Cons

      1. Since Sutherland has high attrition rate because of entry level employees, it'd take time for you to build your profile within the organization. 2. Salary constraints are there as compared to the competitors out there. 3. Also, since most of the processes within the organization are western based, our shifts tend to be in the night times. So, it'd be difficult for you to be flexible with your shifts on a long term basis (main reason for high attrition too)

      avatar
      Sutherland Response
      4y
      Hello. As a global digital transformation company, Sutherland is indeed a great environment in which to start or build a career. In fact, we aim to empower our employees with leadership support, expert guidance and cutting edge tools needed for professional development. We have also noted your concerns and suggestions, and appreciate these insights. Have a wonderful day!

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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