Commission is a carrot - Sales Consultant Sutherland Employee Review

3.0
May 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Regular hours, entry level, builds good CS skills and habits if you have a good team leader who coaches you. Overtime and commission available. Health and 401k also

Cons

Every month is a new "contract" for commission. They change the rules and make it very hard to make commission. Personally I made comm every month I was there, but only 1/2 comm due to having to miss a day of work once a month (I have 3 kids so sickness happens). Everything is based off of metrics and conversion rates and customer surveys. At least in my program it was. On average I made base pay of 10/hr plus $80-90 comm a month. Bi weekly pay of $650 take home after taxes. That's not paying for health which is $200ish a paycheck for single coverage. You aren't eligible for it until you have 6 months with company. Same goes for vaca. I rated 3/5 stars because of my team leader. Team Honeybadger was a pleasure to work for. I worked for my team leader not the upper management. They are disconnected from the floor.

Explore other reviews about Sutherland

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work, reasonable pay, and flexibility with work scheduling.

Cons

Benefit plans are expensive if you have any dependents on the plan.

1
1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

See reviews by: Helpful|Rating|Date|All