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      Sutherland

      Engaged Employer

      Sutherland reviews

      Middle Management Roles at SGS - Anonymous employee Sutherland Employee Review

      2.0
      Jun 23, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Will not throw you out even if you don't perform 2. People around you will be good. Good environment for less skilled BPO jobs 3. If you have access to very senior leadership you can get global opportunity

      Cons

      1. Annual hike sucks - Mostly in the range of 0% to 5%. Situation is worse if you are in high salary bracket. 2. Very slow in responding to client or people need. Too many approving authorities but, real powers lie with very handful senior people. Choking for middle management roles. 3. Age old people policies. Very less spend on R&R or employee engagement

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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