Not what they tell you at the beggining - Customer Success Manager (CSM) Sutherland Employee Review

3.0
Nov 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Salary is good, could be better.

Cons

They keep raising your tasks. they have a quality team to review your performance. very detailing. you have to send the customer an agenda 5 days before a meeting, if not you get a fail notice. you have to say a greeting, a disclaimer and a handshake greeting before you leave the meeting as well as remind the customer when is the next meeting. you have to then, send a summary of the meeting. all that you have to report into a CRM app, a report to your Team leader, and then report it again at the end of the month so you can get your bonus. and your bonus depends on the qualification of the meetings you have during the month. you have to have a certain number of meetings during the month, and other tasks as well. your work for the customer is worth nothing, they pay more attention to reporting and having to say a disclaimer than the work-related issues you solve.

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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