Wasn’t the worst job - Customer Service Representative Sutherland Employee Review

1.0
Nov 21, 2022
Recommend
CEO approval
Business Outlook

Pros

• you can pretty much walk away for a month with no notice and still have your job. • they will rehire you even if you quite on the spot • they had a nice lunch room and locker room set up • Everyone they hire is a character whether good or bad. Lol some of the most memorable people I have ever met worked there. • a good stepping stone between careers

Cons

• Pretty much everything else • they liked us to play musical chairs everyday or at least every week. Meaning we never knew where we would be sitting and what sort of equipment we’d be using. There were two people with really bad B.o and I mean REALLY BAD and it got so bad the entire team would have to take turns moving their equipment and chairs over to the corner for quarantine. They’d air out for days. Eventually they sat in every chair and we no longer had an option other than to use the same keyboard, mouse AND chairs. I remember going home and smelling of these people. It would linger for days. • also the manager there had everyone come in in groups to tell them he’d be letting go of like half of them and that half the building would be rented out and the remaining from that side will be moved into a already cramped space with other companies. It was a real you know what, show. He couldn’t give an honest reason as to why they had decided on this even though it was obvious and his insincere smile to try and mask everything as “okay” made it hard to have any sort of confidence in the company. • I kept my job but quite after realizing it wasn’t a job that appreciates the hard work of everyone. If you do well they just demand more from you. The bar keeps rising and you’ll never reach the top. Great if they knew how to motivate their people and recognize their hard work.

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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