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      Sutherland

      Engaged Employer

      Sutherland reviews

      Wasn’t my fav back then - Tech Support Representative Sutherland Employee Review

      2.0
      Jan 9, 2023
      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Eventually they started allowing employees to advance. The health benefits were good back then.

      Cons

      Management was horrible Monica Ash was the worst. You could forget about time off. Pay wasn’t great back then. Start was $10.50 an hour and only .10 cent raises every year. Customers (ATT uverse ). Cursed you out every day and every other call. I remember someone crying in nesting because she couldn’t handle the rude customers and she got all rude callers. A lot of people quit within the first 3-6 months. This was back in 2012 - 2014.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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