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      Sutherland

      Engaged Employer

      Sutherland reviews

      Fraud - Fraud Sutherland Employee Review

      1.0
      Jan 23, 2023
      Fraud
      Recommend
      CEO approval
      Business Outlook

      Pros

      Non Nothing of value. If you want insult from superiors off shore who are completely unrelatable to your American work experience.

      Cons

      Fraud. There’s no bonus. Hours are not guaranteed. Role could change without any feedback from you. Workload is unlimited.. They provide equipment so that they can lock you out. That way you spend a lot of time out of productivity until it’s no longer worth it. Then they fire you. Expect to learn doctorate level material and work requirements for minimum wage. I’m not sure how they’re legal in the USA.. Abusive, toxic environment.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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