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      Sutherland

      Engaged Employer

      Sutherland reviews

      Very Shady, unorganized company - Executive Priority Sutherland Employee Review

      1.0
      Jul 26, 2015
      Executive priority
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Average Benefits -There are none besides the average benefits.

      Cons

      They lie, they change policies without warning and without explaining the change. Their tech assistance is horrible and they don't pay you if you have an issue with their system. They promote people who have no idea about the client's business- think old boy system there. They will let go of employees without notice, and if they do give you an "end date" they will not stick by it. If your company is being "absorbed" by Sutherland from your current company, get out now. They do not organize, listen, or understand anything that they should.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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