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      Sutherland

      Engaged Employer

      Sutherland reviews

      Not a Good Company - Customer Service Representative Sutherland Employee Review

      1.0
      Apr 8, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers, slow schedule (sometimes), up-to-date technology

      Cons

      Computers were terrible and 3/10 people needed new equip in my training class, the management was not supportive/confusing, expectations were ridiculous. Bathroom breaks publicly scolded, calls were to be answered in 5s or public callout, the callers were angry/unreasonable and usually had to give coupons/free money to get them to stop yelling...lots of scams

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      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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