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      Sutherland

      Engaged Employer

      Sutherland reviews

      Lack of chat based jobs - Customer Service Representative Sutherland Employee Review

      2.0
      Apr 14, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Manager I had for my two programs were lifesavers and made me stay until the programs ended.

      Cons

      Last job I had that featured chat lasted for a whopping four months. Visible decides that Sykes is better to keep despite them always providing incorrect information and lacks consistency. Meanwhile PlayStation is way too strict on their policies especially when consumers are so rude and think they’re entitled to refunds because of what happened with Cyberpunk 2077’s launch.

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      Sutherland Response
      3y
      We really appreciate your feedback and we're sorry to hear that you had a poor experience. We aim to create great experiences in all our interactions. If you are open to sharing further details to help us improve, please get in touch with us on SutherlandExperience@sutherlandglobal.com.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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