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      Sutherland

      Engaged Employer

      Sutherland reviews

      a good job to start a career - Call Center Representative Sutherland Employee Review

      3.0
      Oct 24, 2015
      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved the scheduling options, Loved the account I was working for, their customers were the best to work with. For my situation the pay was good due to overtime almost everyday. I have no complaints about the work.

      Cons

      Unrealistic call handling metrics to maintain and you are told one thing in training and then something different once you are on your own taking calls or you are give conflicting info to advise depending on who you get it from, so you can feel a little like, no, a lot like you have been set up to fail.

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      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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