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      Sutherland

      Engaged Employer

      Sutherland reviews

      Great Place to Work but no benefits - Global HR Director Sutherland Employee Review

      4.0
      Mar 12, 2024
      Global hr director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growth is possible; pay is good. Many remote jobs

      Cons

      This is a great company to work for if all you want from a company is pay. There is very little health benefits and zero fringe benefits. DEI initiatives lacking almost everyone at the base is black and management is completely white in NY

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      Sutherland Response
      2y
      Thank you for taking the time to post a review and for the advice. We inspire inclusion and diversity in managerial roles is a priority for us. We are committed to making positive changes in this area. If you would like to share more details, email SutherlandExperience@sutherlandglobal.com. We would love to hear your thoughts around it.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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