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      Sutherland

      Engaged Employer

      Sutherland reviews

      I love Sutherland - Tech Lead Sutherland Employee Review

      4.0
      Aug 16, 2024
      Tech lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best practices is you will be given equal opportunities and fair treatment.

      Cons

      I would like to raise this concern to the people whose InCharge. Part of our benefits is the additional 1 HMO for our dependents and our HMO process needs to change and be more accountable in providing the benefits of every employee who are confirmed employees (6 months tenurity) Intellicare doesn't advise new employees how, where and who to reach out to update any form or process to enroll their dependents for the +1 HMO benefits of each Sutherland confirmed employees. This is very important to us, safety for our dependents and assurance that they have back up HMO for emergencies. I hope our beloved CEO get this message. Thank you

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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