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      Sutherland

      Engaged Employer

      Sutherland reviews

      WAH Customer Care - Care Support Sutherland Employee Review

      2.0
      Jan 14, 2016
      Care support
      Recommend
      CEO approval
      Business Outlook

      Pros

      The ability to work from home is awesome and gives a bit more freedom than other jobs. They have great paid training with very nice trainers when you start that depends on your role and contract.

      Cons

      Their systems have not been updated to handle the amount of people they have hired. There are people who have been forced out or quit because their systems won't work and others who have never taken a call in their program because the system issues are continuing.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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