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      Sutherland

      Engaged Employer

      Sutherland reviews

      An okay company - Customer Service Representative Sutherland Employee Review

      2.0
      Dec 2, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonuses depending on if you hit goal and an okay vacation time allotment

      Cons

      - Pay is very low considering how many calls a person takes a day and sits at a desk - If you are sick and use sick time it goes against you and you could get a verbal if you are god forbid sick for at least 1-2 days out the year - If you get a bad survey that is out of your control and you did everything you could in your power to help that person, it's still not good enough. It messes up your bonuses and also you will have multiple meetings of what you could have done better. There's more but these are the main reasons

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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