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      Sutherland

      Engaged Employer

      Sutherland reviews

      Tech support - Technical Support Sutherland Employee Review

      2.0
      Feb 1, 2016
      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      They was decent. The training and job was very simple. Co workers are very friendly for a work at home job.

      Cons

      Slow equipment, The phone system that sutherland uses for their work at home agents is awful. Sutherland has a help desk in India that has no idea what they are doing when you call in for equipment issues. The help desk tries to blame your internet speed for not being able to take calls they refer you to upgrade your internet or router. I have 300mbps in my home , so that wasn't the case. They take forever to approve to send you new equipment if something isn't working, during that time you will not be paid until you are back on the production floor which can take up 2weeks. Management has no idea of ur availability and what schedule you are working. GET IT TOGETHER PEOPLE.

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      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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