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      Sutherland

      Engaged Employer

      Sutherland reviews

      Great place to work! - Customer Service Representative Sutherland Employee Review

      5.0
      Jan 29, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule - They will work with your needs. Remote - Remote work enough said. Equipment is provided - They will send you all the equipment for the job. No experience needed - I was new to working a work-at-home position and they gave me job right away!

      Cons

      The learning curve is somewhat hard - There is a lot to learn when helping people remotely. Working from home - When not being in an office you can lose the urgency and focus needed to work at times. Communication - Working from means you are not in person so when you are required to join a meeting or someone sends you a email you have to be aware of this.

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      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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