The Back-end Reality - Anonymous employee Sutherland Employee Review

2.0
Feb 11, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. You get to have the flexibility needed to attend your work responsibilities. 2. The production area of the accounts are really good. Especially those high budget accounts.

Cons

1. Very political - leaders are influenced by their longest attending comrade. They often shrug off discussions for growth and changes unless you are favored by those that are within the politics of leadership regardless of how good and proven your proposals are. 2. Temp Staff - all non agent positions below team lead role are all under temporary position. Thus, no matter how helpful you have been. No matter how long you have been a help. If you are not favored by the politics. You'll stay replaceable. Worse, some from a certain department hates being outshine by performance, so all you'll get is hate and back stabbing. 3. Conflicts of Interest - men leaders here often get flirty with the people under. This then ends up with so much hidden conflict of interest. Feeling so much in power protected by high politics. 4. Incentive Payment Discrepancies - a lot of dispute that ends up unresolved happens here. A lot of promos and incentives are often advertised without enough resources on hand that ends up with a lot of dispute and issues. 5. Growth - is slow. There are a lot of leaders who can't even come into agreement with strategies to use for a more impactful and effective work. Yes, they come along at times. But again, too many leaders with whom to lead? Thus, little to no growth. 6. No Free Coffee - while most of the companies, especially BPOs, offer free coffee. There is none here. In recruitment at days. A 3-in-1 coffee, but no free vendo coffee or anything else. Only water comes free. 7. Low Salary - despite being in BGC or in a very competitive location. Salary here is very low. Competitive enough probably for beginners or those that has short term experience in BPO. Otherwise, not very competitive. Even for those that are non-agent that are under temporary positions.

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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