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      Sutherland

      Engaged Employer

      Sutherland reviews

      SGS is one of the best places to work - Senior Associate Manager Sutherland Employee Review

      4.0
      Feb 27, 2025
      Senior associate manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      This Company gives so many opportunities to the employees to learn and grow to be successful in their career and be fruitful to the organization. Whoever is willing to take the challenges and go the extra mile are reaping the fruits. I can tell this with my 17 years of experience in this organization with 10 years in Service Delivery and last 7 years in Digital Engineering Services in Airline Revenue Accounting software solutions. They live up to the Vision & Mission statements of this company.

      Cons

      While the old managers are humble and approachable for team members, some new managers are like politicians and problem creators to team with mismanagement of project. This spoils the team spirit.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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