I am actually so done with this company - Customer Service Representative Sutherland Employee Review

2.0
Mar 19, 2025
Recommend
CEO approval
Business Outlook

Pros

People are actually nice but some. However the project I work on is great. People are nice, funny and friendly. You can just go to HR room and talk about your concern which is highly appreciate. Good benefits too, give you extra 50RM credit for snacks/drinks at their vending machine.

Cons

1) Too many levels for corporations. If thinking of climbing the levels, I do not think this is a good spot for it but gaining experience is good here. 2) Works does not recognize. I am top performers for months and months, hitting all KPIs, but it does not rewards me anything. Not giving me a higher positions or pay, they pioritize headcounts more than your work. 3) TAs here is very...questioning. If you work here and your team is expanding, do not expect your new collogues to be a fast learner or be useful towards the team. My project got a person been here for 6 months still don't know nothing. Other than that, they can just increase the salary package without the team concerns and getting any kind of people to the team which happen to my project. 4) Lack of acknowledgment. Yes, manager or HR will listen to your concerns and inquiry. However, when things have to be escalate to the higher ups, they would just ignore or not acknowledge the seriousness for the situations. My team everyone is frustrated about the salary issue but we been fighting for almost a year and yet nothing happen as we clearly know the budget is actually enough and our work prove to have this much.

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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