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      Sutherland

      Engaged Employer

      Sutherland reviews

      If Sutherland is a lifestyle, it’s one of being broke and not valued - Licensed Insurance Agent Sutherland Employee Review

      1.0
      Aug 15, 2025
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      At this point—an hourly wage —that’s about it.

      Cons

      Ridiculous amount of customer service calls (supposed to be sales). Sometimes over 40 a shift. Management who take a week of PTO every month but make you wait 3-6 months to take 5 days. An IT department that doesn’t know how to fix anything. 7-10 times I end up fixing the problem myself with them still on the phone. A pay structure so low, you could make more working at a hardware store. Management

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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