CPMC Does not respect its nurses or its patients - Registered Nurse Sutter Health Employee Review

1.0
Dec 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Convenient location (Laurel Heights) in a great residential neighborhood. I always felt safe there, even working night shift, which was good since there was basically no security to speak of!

Cons

Oh, my... Where to start?! I worked there for nearly 11 years as an RN on the Cal Campus. Management got fatter and fatter, but they kept cutting the staffing on the floor. Even working in Labor & Delivery, there were no secretaries, no nurse's aides, no lift teams, basically no ancillary staff at night, just nurses and housekeepers. There is no 24 hour pharmacy in the hospital -- the pharmacy closes at 10pm and we'd frequently run out of medicine for our inpatients! If your pregnant/laboring mom needed an X-ray or an evaluation for anything unrelated to her pregnancy, they'd have to call someone over from the other campus. We had a mom have a suspected stroke and she waited 6 hours for a neuro evaluation! They force the nurses to work without their breaks and in frankly a toxic and unsafe environment. Management is only focused on committees and meetings, not in patient safety. The nurses are leaving in droves! I would not recommend working here or receiving care here.

Explore other reviews about Sutter Health

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The top-notch professionalism work-culture is what made me decide to switch from a contract-worker to a full-time RN.

Cons

I wish that the N95 mask requirement was included while I was in Chicago in my remote physical and urine drug testing during pre-employment. I had to fly in SF for one day to meet the N95 fit requirement then fly back to Chicago to spend more time with family.

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Cons

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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