Amazing place to work! - Patient Service Representative Sutter Health Employee Review

5.0
May 4, 2017
Recommend
CEO approval
Business Outlook

Pros

This is by far the best place I have ever worked! The job is not hard but is challenging enough so you don't get bored. Inbound calls, the workload is never too much to handle. This is not a typical "call center" because there is tons of support if you need it and they don't micro manage. The leadership at SPS are all AMAZING! They truly care about the people who work there and they care about your success. The environment is pretty laid back while getting things done. It's a positive environment and if you are lucky enough to land a job here then hold on to it. I have never worked somewhere that cares so much about the employees. Upper management has an open door policy, if you need to talk about anything any supervisor is more than happy to help. The operations manager is the same, if you need to talk or have an idea or concerns she is always happy to sit with you and talk about it. I had to go for personal reasons, but I hope that one day I am lucky enough to be able to work there again when the time is right.

Cons

The only thing is that one location has an awesome facility, but the other location needs some kind of little cafeteria or something. There was a little workout room put in so that is new and pretty awesome. Other than that, nothing negative to say.

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Sutter Health Response
8y
Thank you for your very detailed review! We are happy to know that your time at SPS was so positive and that you felt like the work environment was “not a typical call center.” We continually focus on supporting efforts that make SPS a Great Place to Work and don’t take that for granted. Your comment about Murray needing a cafeteria is noted and will be escalated to our senior leaders for review and further consideration. Regarding your advice for offering more shifts for new hires – the reason why the shifts are limited is because we try to offer the more “ideal shifts” to our internal employees first – to give them first preference. Once those shifts have been offered internally, we then open up the remaining to external candidates. It’s one of the perks for already being hired and a way to say that we value your service and commitment to SPS. Lastly, since we are a 24/7 operation, there are multiple departments that employees are eligible to migrate to post the initial new hire period. Thanks again for taking the time to provide us feedback and hope that you are doing well in your current endeavor. Sincerely, Carla Alegado

Explore other reviews about Sutter Health

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

This opportunity for the Owner/Director of Operations may operate to other entities and title Chief of Staff in its mid term, if the time arise for Employment. As the Employer Return these job titles will always be available to myself or you. Creative Opportunities is a great statement for the hospital and workforce. Major health incentives may qualify more patients thrive to moving on to qualifications of getting home. Sometimes our treatments here are good and request for patients move to another hospital. That's what I am here for, and creating a day to day plan for the patient or treatment care. All of my patients will be treated equal as EEO or Special Privileges on a subliminal content and contracts. Either domestic or foreign affairs will be answered upon request. Any special requests must be attended such as " how long is a regular hospital stay "? Well, some care is different than other treatments of care and request demo treatment healthcare. Basically Sutter Health shall remain under the proper structure of my Inheritance: Good Old Fashioned Healthcare and Guidance. Remaining stable to my job as a importance person of personnel HR Human Resources. Director of Operations.

Cons

It is mandatory for the janitorial work to be completed at proper time,, for day to day inspections. Handling cases or health cases of the Department of Public Health of my Lead Corre-spondence and it's Team. To check in once or twice a year with the department;, in reading ledger or manual, when handling patients CA.

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Cons

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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