Shady - PSR Sutter Health Employee Review

2.0
Sep 27, 2018
Recommend
CEO approval
Business Outlook

Pros

I enjoyed my work environment and the other employees and clinicians. The benefits were good, but the pay was far below what others were making.

Cons

My experience at Sutter was all roses and great for the first 3 years that I worked there. I was praised for my work ethic and received many compliments from the staff and patients. However, as the economy decline hit the healthcare industry in 2011, I noticed things began to change. I went from being the "golden child" of my site supervisor to getting written up for things that I didn't do. I even had evidence to prove it, but they wouldn't even look at it. To make a long story short, Sutter was hiring an outside private practice physician to come on their team. Part of his agreement to come on board meant that the site supervisors had to find positions for all his staff because he didn't want to leave them with out a job. They had me train his receptionist, and then they made up something to fire me, and gave her my job. (I was notified that this was happening to me by another employee who was in the click that apparently knew I was getting fired before they actually did.) This was very unprofessional and shady on their part to gossip about employees like that. I also witnessed a nurse who worked in our department for many years and for Sutter for 27 years get fired because she was at a too high level of pay for their liking. They don't care about their employees, we are only numbers and dollar signs to the upper management. When I spoke to Human Resources to ask for help in this matter, they told me that they couldn't help because of the budget cuts they would be with out a job too. All in all if you are in the "click" as mentioned above, you would get promoted to supervisor with no high school diploma, or get promoted when you don't show up for work half of the days of the week. (I have seen it all!) As far as going to school to get advanced degrees, Sutter states that they will support that and even help pay for your classes, but if they won't let you leave 30 minutes early to get to a class, one time a week, how can you go? The bottom line was that they would't let me leave early because I was the only reliable employee they had in that office. Thank you to Glassdoor for allowing me to vent my story about Sutter Health.

Explore other reviews about Sutter Health

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The top-notch professionalism work-culture is what made me decide to switch from a contract-worker to a full-time RN.

Cons

I wish that the N95 mask requirement was included while I was in Chicago in my remote physical and urine drug testing during pre-employment. I had to fly in SF for one day to meet the N95 fit requirement then fly back to Chicago to spend more time with family.

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Cons

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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