Outsourced - Records Coordinator Sutter Health Employee Review

2.0
Jul 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits can be decent, in my department, opportunities for advancement were nearly non-existent.

Cons

At the first meeting with HR announcing my department's closure, they said this would be a great opportunity for those who commuted, because of hybrid/remote office jobs. Many people, including myself, applied for those type of jobs and did not get them, probably because they needed some employees during the transition. During the final months of my department, everyone except management were offered lower paying security guard jobs, while many I worked with (including myself) had no experience as security guards, but had back office experience/education. They threatened loss of severance if you did not take the job, and said it was a "comparable job". I disagreed and declined the position. back-office experience/education. They said it was a comparable job and said they would be no severance if we did not accept the job.

Explore other reviews about Sutter Health

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy my team,, they work together alot

Cons

It’s far from my home

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Cons

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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