Great things with a few caveats - Service Sweetwater Employee Review

3.0
May 26, 2017
Recommend
CEO approval
Business Outlook

Pros

-Depending on the department, you get paid very well. -Saying you work at Sweetwater carries a lot of weight in this city. If you tell someone here you work there, they'll be impressed. -Decent benefits, and nice campus. -Most of the employees have a "We're all in this together" mentality which makes things a lot easier.

Cons

-It's all about the numbers. If you miss your mark or don't take enough calls, you'll probably get a talking to. -No room for advancement. You do get a yearly performance-based raise and if you're lucky you might get promoted, but the latter is few and far between. -Not too much recognition for the service departments. They are as important as sales, since they're the ones who keep everything in check. -If you're not in sales (13 weeks), training isn't the best. I personally had 10 days of interrupted training learning the internal software, then I was on my own having to figure things out along the way.

Explore other reviews about Sweetwater

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The job requires a versatile mindset. It is not just one job, it is multiple jobs. For me I like switching it up and staying on my feet. This job is not only customer facing but also warehouse. So it is the best of both worlds.

Cons

Sometimes you are required to lift heavier boxes but you usually get help if needed.

4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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