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Thanks for sharing your feedback here. From your comments, I can sense the challenges you've faced. We're always very up front with our Sales Engineer hires that the expectations (and rewards) from the position are high since we believe in our team delivering the absolute best to our customers. Given the nature of retail/ecommerce, we are up front that this role is not a typical clock-in/clock-out 9 to 5 job. At the same time, we work hard to ensure that our employes are getting an appropriate work life balance. Many of our sales engineers do quite well for themselves and are hitting their goals inside of a total of 45-50 hours/week...certainly more than a basic 40 hour week but we also feel this is reasonable given the opportunity they have to generate significant income for themselves (for many this ends up being over six figures) and the autonomy we provide for Sales Engineers to shape how they approach driving their business . In addition, we've invested quite a bit in helping our employees manage their balance of work and life. In addition to our Employee Assistance Program, we have in-house mental health counselor to offer free and completely confidential counseling support to any employee who wants it. Our Vice President of Employee Wellbeing also leads a number of initiatives to help support our employees. Each of these steps is because we care deeply about our employees - way beyond the numbers.
Also, in terms of us being a local company - we remain strongly communicated to our community. Yes, we recently brought in an investment/ownership partner. At the same time our founder (Chuck Surack) remains as a significant owner in the company and serves as our Chairman of the Board. We also continue to be heavily philanthropically active in our community by supporting dozens of nonprofit organizations and school music programs. This is a long time part of our DNA and we have no plans to change it.
We'll keep looking for even more ways to support our employees and our community in the months and years to come. In the meantime, if I or anyone else on our HR team can be helpful to you, please do not hesitate to reach out. - Jeff Ostermann, Chief People Officer