Could be worse - Customer Service Representative Sweetwater Employee Review

3.0
May 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Coworkers are amazing. They really hire good people. Lots of amenities like a gym.

Cons

Managers are a joke. Training and communication are terrible. All departments seem to be underpaid based on my area going rate. They don’t care about employee wellbeing despite their claims. High turnover rate. Didn’t respect my religious beliefs.

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Sweetwater Response
3y
Thanks for sharing your feedback. If you ever have any concerns at all about your religious beliefs being respected, please speak with a member of our HR team about this. We take this very seriously as evidenced by the required training that all of our employees must go through around anti-harassment and discrimination. Regarding PTO, we just recently added additional flex days for all employees - giving most employees the equivalent of 20-30% more time off. If you have additional specific ideas about well-being, definitely let us know. Our VP of Employee Wellbeing is 100% focused on this area and would be happy to speak with you. - Jeff Ostermann, Chief People Officer

Explore other reviews about Sweetwater

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

-Structure for private lessons -Create your own hours -Pool for new students -Food discount -Benefits

Cons

-I personally did not have problems

4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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