Do NOT Work Here - Guitar Gallery Technician Sweetwater Employee Review

2.0
Sep 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Employee discount is the only real reason to keep working there

Cons

Lack of communication, I had a HR situation with a fellow worker that was blown out of proportion and before I could even defend myself I was told to not be friends with people, that I was too focus on work, and if I was looking for closure that I wasn’t going to find it. I had to go to HR muse about that person because they treated me terribly as retaliation for years, all of that could have been muted by a simple conversation where both sides could vent frustration and move on, but Sweetwater doesn’t value direct communication. HR is for the company not the employees, they held a person back for having seizure disorders, they couldn’t do the photo turning position in the Guitar Gallery because saying that HR is for the company not employees. That employee had to quit because of it. Very two faced company. Favoritism in the work environment, only way to move up is to be friends with management. Management in the Guitar Gallery has no clear vision for how to move up, it’s based off of conjecture, and gets swayed depending on how much you suck up to them, the more direct questions you ask the more vague of a response they give. If you get on there bad side they shadow ban you without you even knowing. Supervisors don’t understand how to properly lead and communicate effectively, lots of cliques. Management only talks and interacts with the workers they like, and as previously stated, those are the people that move up. Take that as you will, if you value your personal freedom, and sanity, avoid working here.

Explore other reviews about Sweetwater

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The job requires a versatile mindset. It is not just one job, it is multiple jobs. For me I like switching it up and staying on my feet. This job is not only customer facing but also warehouse. So it is the best of both worlds.

Cons

Sometimes you are required to lift heavier boxes but you usually get help if needed.

4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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