Amazing people, but every single one of them struggle to make ends meet. - Anonymous employee Sweetwater Employee Review

1.0
Nov 3, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked a Sweetwater for a year and made some amazing life long friends there. The people are the best part here! Everyone is extremely passionate in what they can offer to others, and the company thrives and constantly benefits from taking advantage of them for their skills without proper pay. Their motto is ‘do the right thing’ and it only ever translates to ‘doing the right thing to make the most profit for the shareholders’ The only Pro is the people I’ve met in my year of employment. I left because I could not stand seeing my friends struggling to make ends meet as I was. There are plently of better paying jobs requiring less working hours and experience in Fort Wayne Indiana, and that says a LOT.

Cons

Horrible work life balance. Sales Engineers are expected to work at least 50-60 hours a week with unpaid mandatory meetings. I still struggle to this day figuring out how this is legal. The onsite cafe is a con for people working in the retail store or campus operations because we barely make enough to make ends meet, then they charge us more for food and extend the taxes to us. We charge our food to our badges, it comes right out of our pay check. They pay us less money because we buy food there and we pay for the taxes of it all. The culture overall is awful. They pat themselves on the back for ‘donating to local charities’ while most of the people working there do not make enough or have enough free time to actually spend money in the Fort Wayne community and make it a better place for all. How is it good for business to not invest in your people who will then in turn invest in your community? Do NOT move to Fort Wayne for this company, they are masters of bait and switch. Do NOT sign their 18 month employment contract. Phone calls are becoming obsolete and the company is not adapting fast enough to keep up with the new market, but no matter how logically and redundant employees will retort back to this insane business practice, they will not budge. You will NOT make enough money to make ends meet the first few years of being a sales engineer and that is a completely unacceptable way of people treated by a company. Do not get deceived by their salary ranges posted online as they are not correct. Those numbers are obviously old but not they have hundreds, almost a thousand sales engineers fighting for scraps while the sales guys who started with sweetwater back in 2001 hoards all the best clients. The sales guys who make it here are ruthless and horrible to each other. HR will do everything they can to cover their own tracks. If you go to them with concerns, expect to be gaslight and shoved aside. And that is, if you can even get in to meet with them as they will mostly ignore you. Everything (I mean EVERYTHING) is surveilled in the building. HR keeps records of all your emails, all your private meetings with them or your superiors. They have cameras everywhere. They do not trust their employees and treat us all like we are future lawsuits waiting to happen. They handle people with disabilities like they are damaged goods that just “can’t keep up with our high energy culture”, when in actuality their expectations are extremely unrealistic. The kinds of people who survive and move up in this company are newly graduated college students who have no concept of boundaries, living expenses, or personal goals. They want to take over your life and mold you into this perfect idea of a sweetwater shill. If you are a differently abled or a creative person (like most of the people they hire here because we are all musicians!!!) then you will STRUGGLE until they break you into submission. I wouldn’t wish working for this company on my worst enemy. If I could give less than 1 star for it, I would.

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Sweetwater Response
2y
I'm really sorry to hear your that this was your perspective at Sweetwater. There is a bit too much here to respond to in one message but I'll share a few thoughts. First, I'm not aware of HR having ever sent a message about putting money in a jar for a coffee - that would be a pretty odd email. If you have details on that one please feel free to send me a direct message (you can find my email online) and I'd love to hear more about it. Second, the company did not grow 30% in profit last year. That is not accurate. We did experience sales growth (top line) but running a company always involves more than top line - it involves handling expenses of a company that can often grow at a much different pace....and managing a company well for the long haul means managing these well also. (The fact that Sweetwater has never laid anyone off in our 44 year history.....including through really tough economic times.... is a good testament to the fact that the company leadership has been managing this balance pretty well.) It's also not true that no one got raises last year. In fact, our total company raise percentage in 2023 was higher than the national average and has been for the past several years. The reality is that we're putting more money into raises than most companies around the country. Again, I feel terrible that your experience with Sweetwater left a bad taste in your mouth. We're working hard to take care of our employees and we'll keep working hard to do even better in the future. - Jeff Ostermann, Chief People & Culture Officer

Explore other reviews about Sweetwater

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The job requires a versatile mindset. It is not just one job, it is multiple jobs. For me I like switching it up and staying on my feet. This job is not only customer facing but also warehouse. So it is the best of both worlds.

Cons

Sometimes you are required to lift heavier boxes but you usually get help if needed.

4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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