Company downfall - Customer Success Manager Symphony Talent Employee Review

1.0
Aug 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Need to think about this as I don't have many pros.

Cons

1. Lack of leadership 2. You don't get set up for success i.e: Didn't receive proper training and or clear directions on day to day expectations... just go with the flow and figure things out kind of attitude. 3. No structure or team goals to help 4. No onboarding process i.e: Thrown into a lot of things where you either sink or swim 5. Over worked without the proper tools 6. Under paid in comparison to average salary for this role 7. Not a true CSM role/structure 8. All new leadership 9. New branding 10. Overall since all of the changes the company has been going downhill and not keeping employees in mind or happy. We were given new titles without a heads up or instructions on updating our signature to reflect that. Not to mention, our titles came months before receiving a pay increase and no offer letter was ever sent out. The list goes on with all the wrong doings and lack of organization structure.

Explore other reviews about Symphony Talent

5.0
Sep 8, 2024
Recommend
CEO approval
Business Outlook

Pros

- one of the best companies to work with. - very flexible hours - solid career growth support

Cons

- Pressure can sometimes be overwhelming

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Symphony Talent Response
1y
Thank you for sharing your experience as a Web Developer at Symphony Talent. We’re thrilled to hear that you found us to be one of the best companies to work with and that our flexible hours and career growth support made a positive impact on your journey. We acknowledge that workload pressure can sometimes be a challenge, and we are continuously working to ensure that our teams feel supported, balanced, and equipped to succeed. How? We focus on emphasizing alignment through company wide goals, defined work streams and weekly 1:1s across the business. This enables our managers to support their team members in maintaining alignment, clarity and visibility into priorities. Your feedback is valuable as we commit to driving an exceptional experience for our global teams. We truly appreciate your contributions and wish you continued success in your career. Chief People Officer
3.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

People were great, and worked well together.

Cons

Product was terrible, Had issues 24/7, clients hated it.

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