Pros
Long term potential to eventually gain a living wage and good benefits.
Cons
It takes 10 years to make a living wage there. The Frontline management are equivalent to fast food managers. Upper management including up to the VP are employees that have been around for 20 years and have no other real experience in the workforce and work their way up to those positions whether they're competent or not. For the last 3 or 4 years 24/7 they are running recruitment ads on broadcast TV in Dayton Ohio to stem the lost due to attrition. They hire it $12 an hour that's about half of what a living wage is. After 18 years I left a $26.40 an hour. That sounds pretty good but you have to go through 18 years of eating poop to get there. Like most companies HR is there only to protect the companies interest and management,... nothing else. It's a call center America's new Sweatshop what do you expect?