Good Job - Customer Service Representative Synchrony Employee Review

4.0
Aug 14, 2019
Recommend
CEO approval
Business Outlook

Pros

The company works with you, good benefits, comfortable feel not micromanaged, true open door policy, no retaliation policy, ok pay, constant events, everyone is nice, barely any drama

Cons

Not diverse anymore. Hispanics outrank every other race and thats currently the only race being promoted to higher positions. Not upset because I trained a few of them but its a a con because being that I trained a lot of people there I have noticed more qualified people for these positions being skipped over for less qualified applicants & people who have been in the role for 7 months promoted over someone of 4 years who was well qualified. Caucasian, African American, etc. Currently this is the only con I have because when you allow unqualified people to join my team it puts more work on us because they ask questions they should know coming in the door and need step by step tutorials. If you see this understand the excuse “they answered the question best” does not work. Take into account their career at synchrony and their stats as that is what will help them in the higher roles.

Explore other reviews about Synchrony

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for , 4 days week and no meeting on friday were great perks to have when it comes to work / life balance

Cons

Senior leadership feels distant and uninvolved with the day-to-day realities of the engineering teams.

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