4.0
Jan 26, 2021
Current employee, more than 1 year
Stamford, CT
Recommend
CEO approval
Business Outlook
Pros
SYF showed an amazing amount of sensitivity, compassion during 2020: pandemic, BLM, politics, etc. They acted as a caring, inclusive company that wanted to be on the right side of history. Their value set is real and lived by the leadership team.
Cons
It felt like, in 2020, there was more attention payed to making everyone feel okay, but we didn't hear alot about SYF's future and plans to move away from Retail Card businesses since those are dying out daily. There's a gap in leadership on the vision of the future of SYF. Noone has a vision that has been articulated to associates, which makes me think there is none. Company is constantly reactive, not proactively moving into a deliberate direction.